Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. For common panel styles, we often have parts in stock for same-day repairs. Custom or specialty panels may require ordering, which typically takes 3-5 business days. For emergency situations where security is compromised, we offer immediate dispatch with temporary solutions until permanent repairs can be completed. Call (440) 577-5872 for immediate assistance.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from vehicle impacts (the most common cause), severe weather including hail and high winds, age-related wear and deterioration, improper door balance causing stress on panels, failed springs causing the door to fall, and vandalism or attempted break-ins. Regular maintenance can help identify weak points before they become major problems. Our technicians can assess your door and recommend preventive measures.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a quality wood garage door is a significant investment. We offer flexible financing options to make your dream door affordable. Options include 0% interest for qualified buyers on terms up to 18 months, low monthly payment plans, and no prepayment penalties. Contact us for a free quote and financing pre-approval. We'll work with you to find a payment plan that fits your budget.

Question 4

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete lubrication of all moving parts, spring tension inspection and adjustment, safety sensor testing and calibration, balance testing, hardware tightening, weatherstripping inspection, track alignment check, opener testing, and a detailed report with recommendations. Regular maintenance extends your door's lifespan and prevents costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, including removal of the old door and cleanup. Complex installations, such as custom doors, doors with special features, or situations requiring structural modifications, may take a full day. We always provide a time estimate during your consultation and work efficiently to minimize disruption to your day.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All Painesville Garage Doors technicians are fully trained, IDA certified, and carry comprehensive insurance. We're also an IDEA member, demonstrating our commitment to industry best practices. Our team undergoes regular training to stay current with the latest products and techniques. You can trust that your home is in capable, professional hands.

Question 7

What warranty do you offer?

Accepted Answer

We stand behind our work with a 1-Year Warranty on all labor. Additionally, manufacturer warranties on parts and doors typically range from 3 years to lifetime, depending on the product. We'll explain all warranty coverage during your consultation and handle any warranty claims on your behalf. Your satisfaction is guaranteed.

Question 8

Do you provide emergency services?

Accepted Answer

Yes, we offer 24/7 emergency garage door service with immediate dispatch. Whether your door is stuck open (a security concern), stuck closed (trapping your vehicle), or has fallen off track, we respond quickly to resolve the issue. Our trucks are fully stocked with common parts for on-the-spot repairs. Call (440) 577-5872 any time for emergency assistance.

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